Privacy Policy

Wild Alpaca Way (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.wildalpacaway.com or use our services.

Information We Collect

We may collect personal information from you in various ways, including:

  • Booking Information: When you book a walking tour with us through our website, we may collect personal information such as your name, email address, phone number, and payment information.
  • Contact Form: If you contact us through our website’s contact form, we may collect your email address and any other information you provide.
  • If you leave a comment under our blogs or posts page
  • Automatically Collected Information: When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, and browsing preferences. You are not personally identified.
  • Cookies: We may use cookies and similar tracking technologies to enhance your experience on our website and gather information about how you interact with our site.

How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To process your tour bookings and payments securely through FareHarbor, our ticket selling software.
  • To communicate with you about your bookings, inquiries, and updates regarding our services.
  • To send tickets and booking confirmations to your provided email address.
  • To comply with legal obligations and enforce our policies.
  • To ensure our website is free of harmful content through comments on our blog
  • To personalize your experience and tailor our offerings to your preferences.
  • To improve our website, services, and customer support.

Data Security

We take the security of your personal information seriously. Only the staff at our company will have access to the data collected, and it will be stored securely. Once processed, your personal information will be kept for 30 days and then deleted from our systems.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, and in compliance with our data retention policies.

Your Rights

You have the right to access, correct, or delete your personal information. You may also have the right to restrict or object to certain processing activities. Please contact us at wildalpacaway@gmail.com to exercise your rights or if you have any questions or concerns about our privacy practices.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Contact Us

If you have any questions or comments about this Privacy Policy, please contact us at wildalpacaway@gmail.com.

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